Last updated: February 2026
Wellspoken is operated by Carbon Studio LLC (“we,” “our,” or “us”). We're a technology studio that creates products people love, dedicated to helping individuals improve their communication skills through AI-powered speech analysis and practice tools.
To provide our service, we collect:
We use your information exclusively to:
We never sell your personal information or voice data to third parties.
Your voice recordings are processed by AI services including OpenAI (for content analysis) and other speech processing providers. All providers operate under strict data protection agreements. Voice data and analysis results are encrypted in transit and at rest, and are only accessible to authorized employees, contractors, consultants, and business partners for service delivery, quality assurance, product improvement, customer support, and internal business operations.
Privacy Protection: We apply privacy-conscious processing to all voice analysis. Voice recordings are processed for speech characteristics and communication patterns. For meeting recordings, speaker diarization may be used to separate and label individual speakers for analysis purposes (see Section 4.5). We recommend exercising discretion when recording or uploading content containing sensitive information.
Internal Analytics: We use internal dashboards and analytics tools to monitor service performance, understand usage patterns, and improve our product. Authorized team members may access individual user data, including practice recordings and performance metrics, for these purposes.
Our Record Meeting and Upload & Analyze features may capture, process, and store audio and video recordings containing the voices and personal information of individuals other than the account holder (“Third-Party Participants”).
What We Collect:
How We Process Third-Party Voice Data:
User Responsibility:
The account holder is solely responsible for obtaining all necessary consents from Third-Party Participants before recording or uploading content containing their voices or personal information. We rely on the account holder's representation that all required consents have been obtained in accordance with applicable laws (see our Terms of Service, Section 5 for details).
Third-Party Participant Rights:
If you are a Third-Party Participant and believe your voice or personal information has been recorded or processed through Wellspoken without your consent, please contact us at support@wellspoken.me. We will work with you to investigate and, where appropriate, remove your data from our systems. The same data deletion timelines described in Section 6 apply.
We only share your information with:
We use third-party analytics and advertising services to measure the effectiveness of our marketing campaigns, understand how users discover our app, and improve our service. These services may collect and use information about your device and how you interact with our app and website.
Advertising and Conversion Tracking: We work with various advertising platforms to measure campaign effectiveness and optimize our marketing efforts. These may include, but are not limited to:
Analytics Services:
Your Choices:
These services may use cookies, pixels, device identifiers, and similar technologies to collect information. The data collected helps us measure the effectiveness of our advertising campaigns and improve our service, but we do not sell your personal information to these third parties for their independent use.
Note: We may add or change our advertising and analytics partners from time to time. We'll notify you of significant changes to this section through our privacy policy updates or in-app notifications.
You have the right to:
Data Deletion: When you request data deletion, your information is permanently removed from our active systems. Audio and video recordings are removed from active storage immediately upon request. Backup copies in our disaster recovery systems (including versioned storage) are retained for up to 30 days for system recovery purposes, then permanently purged.
Email Preferences: You can manage your email preferences or unsubscribe from marketing emails by clicking the unsubscribe link in any promotional email or by contacting us at support@wellspoken.me. Note that you cannot opt out of essential transactional emails such as account confirmations, password resets, billing notifications, and critical service updates.
We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no internet service is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access.
We retain your practice data, voice recordings, meeting recordings, and uploaded audio and video files for as long as your account is active, plus 12 months after cancellation to allow for reactivation. Practice sessions shorter than 10 seconds may be automatically discarded. You can request earlier deletion at any time, including deletion of specific meeting recordings or uploaded files.
Our services are provided from the United States. By using Wellspoken, you consent to the transfer and processing of your information in the United States, which may have different privacy laws than your country.
We may update this privacy policy from time to time. We'll notify you of significant changes via email or through our app. Continued use after changes constitutes acceptance of the updated policy.
Questions about this privacy policy? We're here to help: